The One AI Platform for Your Entire Servicing & Collections Operation
AI teammates that automate real servicing and collections work end-to-end, not just a voice AI. Describe what you want in natural language, and Verc gets it done. No engineering required. Secure and compliant by design.
Uncompromised Data Privacy
Your data stays yours. Your models stay yours. Your data is never used to train other models.
Built by Operator for Operators
Built by a team of loan servicing and collections operators with decades of combined experience and secure AI experts.
White-glove support
White-glove support from day one through full deployment. A dedicated team, fast responses, and hands-on implementation.
You've been waiting long enough.
Verc changes this. Verc orchestrates the entire operation. Every decision, every channel, every team — unified.
Maximize recovery. Eliminate manual work.
AI Teammates That Act
Not just talkers. Doers.
Your AI teammates aren't just talkers. They read documents, research accounts, process disputes, and take action across systems – with human-in-the-loop or autonomously.
Unified Context
One picture. Every system.
Verc builds a living context graph connecting data from your LMS, dialer, CRM, documents, call transcripts, payment history, and borrower communications. Every system, every channel, one unified picture.
Full Lifecycle Orchestration
Every stage, one platform.
Every stage of the servicing and collections lifecycle, orchestrated in one place. No handoffs. No data loss. No dropped context.
Natural Language Configuration
Describe it. Watch it work.
Describe what you need. Watch it work. No engineering. No ticket. No waiting.
Collaborative Human+AI
AI knows its limits.
Your AI teammates know their limits. When an account needs human judgment, it escalates — with full context, no friction, no information loss.
Exam Readiness
One click. Ready.
When the examiner arrives, your evidence package is one click away. Every interaction logged. Every decision documented. Ready before they ask.
Pre-Built AI Teammates
Ready-made AI teammates and capabilities that work out of the box, or customize them to your operation.
Voice, Text, Email — Unified
Unified inbound and outbound borrower communications across channels, powered by best-in-class, human-like voice AI.
Real-time Assist
Turns every agent into a top performer with adaptive, borrower-specific guidance to optimize conversations, payment plans, settlements, and compliance.
Intelligence Notes
Automatically generates call summaries, disposition codes, and account notes from every interaction — eliminating manual after-call work.
Quality Assurance Scoring
Monitors and scores 100% of interactions for performance, compliance, and coaching insights.
Document Processing
Reads, classifies, and extracts data from borrower correspondence, hardship letters, income verification documents, and disputes.
Web Research
Automates skip tracing and public records search to locate and verify borrower information.
Compliance Monitoring
Continuously monitors every interaction for FDCPA, TCPA, Reg F, and state-specific rules — flagging risks before they become violations.
Collections Dashboard
Real-time operational visibility with call metrics, team performance, inbound/outbound mix, and goal tracking. Built for managers running the floor.
Data Enrichment
Real-time borrower data enrichment through pre-integrated, industry-specific data providers.
Custom Solutions
Tailored agents, workflows, and applications designed for your unique operational needs.
Decide. Execute. Improve.
Verc is the command center for Human+AI teams. AI handles high-volume, routine work. Humans focus on complex negotiations, exception handling, and strategic decisions. The platform orchestrates both, and gets smarter over time.
Works with your existing systems: your dialer, your CRM, your LMS, your collection platform.
Decide
Verc analyzes every account, channel, and context to determine the optimal next action. Who to contact, when, through which channel, with what message, and whether a human or AI should handle it. When an account needs human judgment, Verc escalates with full context, a recommended compliant action, and zero information loss. Every decision is auditable. Every logic path is explainable.
Execute
AI teammates handle real work, not just conversations. Calls, messages, document processing, skip tracing, compliance checks, dispute handling, payment processing. Describe what you need in natural language. Verc builds and runs it. Human+AI, unified across every channel.
Improve
Every outcome feeds back into the system. Agents get smarter autonomously — refining strategies, optimizing timing, improving compliance adherence. Your models improve on your data alone — isolated, private, never shared. The longer Verc runs, the better your operation performs.
Enterprise-Grade Compliance and Security
Not bolted on. Not an afterthought. Compliance lives in every decision.
Data Governance & Security
- •Verc's proprietary model automatically identifies and redacts sensitive PII before any data reaches public AI models
- •Customer data is never used to train other organizations' models
- •Your models improve on your data alone — isolated, private, never shared
Built-In Regulatory Enforcement
- •FDCPA, Reg F, TCPA cadence limits, and state-specific rules enforced automatically in every interaction
- •Automatic handling of cease and desist, bankruptcy, deceased accounts, and dispute flags
Audit Trail & Exam Readiness
- •Every AI decision is auditable. Every logic path is explainable. Every action has a complete audit trail.
- •When the examiner arrives, your evidence package is one click away.
- •Complete interaction logs across all channels (voice, SMS, email, chat)
- •Decision audit trails showing why each action was taken
When the examiner arrives, your evidence package is one click away. Every interaction logged. Every decision is documented. Ready before they ask.
Work with the systems you already use.
Deliver value on day one.
Verc connects to your existing LMS, dialer, telephony and payment platform. Your team gets full operational visibility, AI-powered workflows, and compliance monitoring from day one. So you can launch pilots without ripping out existing infrastructure.
Connect your systems
Verc works with your existing LMS, dialer, CRM, and telephony. Connect via API, Twilio, Asterisk, or batch upload. No migration. No downtime.
Every interaction is processed automatically
Calls, messages, documents, and account activity — transcribed, analyzed, scored for compliance, and summarized. All within minutes, not days.
Insights surface immediately
Supervisors see flagged interactions, agent performance gaps, and compliance risks. Operators see recovery trends and portfolio-level patterns. No waiting for reports.
The system improves with every interaction
Operational data compounds. Strategies, playbooks, and compliance scorecards refine over time. The more Verc processes, the more accurate and useful it becomes for your team.
Recover more. Spend less. Sleep better.
One platform that runs your entire servicing and collections lifecycle — compliance, security, and human oversight baked into every decision.