Support

We're here to help

Real people, fast responses, and a team that's invested in your success. Whenever you have a question or hit a snag, we're just a message away.

Last updated: February 2026

Get in touch

Reach us however works best for you.

Email support
Reach us at support@verc.ai. Every request is tracked with a ticket so nothing falls through the cracks.
Chat via Slack
Get real-time help through a dedicated Slack Connect channel for your team. Ask questions, share context, and get answers fast.
Phone support
A direct line for urgent production issues. When something critical needs immediate attention, pick up the phone.

When we're available

Standard hours
Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Send us a message anytime and we'll get back to you during business hours.
Priority support
Critical production issue? We monitor around the clock. If your service is down and needs immediate attention, we'll be there: evenings, weekends, and holidays included.

How we help

Simple as 1-2-3. You focus on your business; we take care of the rest.

You report an issue
Email or message us with what you’re seeing — we handle the rest. No forms to fill out, no hoops to jump through.
We investigate & fix
We diagnose the problem, keep you updated along the way, and deliver a solution.
We follow up
We confirm the fix works on your end and close the loop with you. No issue is resolved until you say it is.

Tips for faster resolution

Here's how to get answers even faster: small things that make a big difference.

Quick tips

Need to escalate?

We're listening
If something isn't resolved to your satisfaction, let us know. Email support@verc.ai and we'll route it to the right team lead.
We take every escalation seriously